February 14, 2019

New Walmart EDI vendor update discontinuing certain inboxes and addresses by February 22, 2019.

Suppliers working with Walmart will need to follow new processes for communication replacing the discontinued inboxes and addresses previously used by Friday February 22, 2019. Here are all the details you need to stay compliant straight from Walmart.

As of February 22nd, 2019, the following inboxes and addresses will no longer be available. Issues being experienced requiring Retail Link or EDI helpdesk assistance will need to be logged within the Self-Service tool to be worked or call 479-273-8888.

Discontinued Walmart Inboxes and Addresses

To access the Self-Service tool, please first log into Retail Link and then follow the below links:

  • Internal users (Walmart Employees) click HERE 
  • External users (non-Walmart Employees) click HERE 
  • You can also find this application within Retail Link under ‘Apps’ by searching for “Supplier Self-Service”.
    If you are unable to log into Retail Link and are needing assistance with that, FIRST review the troubleshooting steps mentioned below. If you’re still experiencing issues, please call the Retail Link helpdesk.

Attention: Due to security requirements and to prevent unauthorized persons gaining access to confidential information, these must be included on all email correspondence:

  • Retail Link ID and Vendor Number

Checking Document Status

EDI Support will not be manually checking if your document was received by Walmart. Please follow the below process:

  • Validate if you have received an accepted 997 from Walmart.
  • If you have received an accepted 997, please validate that you have not received an 824 or 864 error message. If you have not received an 824 or 864, the document has been received and processed by Walmart.
  • If you have received an 824 or 864 error message.
  • 864 invoice rejection error explanations and solutions, please review the available support documentation located on Retail Link under Learn> choose your business (Walmart or Sam’s Club)> EDI Support> 864 Insufficient Explanations.
  • This support document will provide error explanations and possible solutions.

For EDI 864 Error message that are not found on the support document or you are unable to correct please call 479-273-8888 for assistance.

Invoice payment questions and concerns, please contact Walmart Accounts Payable at 1-888-499-6377.

Invoice Inquiry

Retail Link users can utilize the available Research Tools on Retail Link to check on invoice status.

Automated Supplier Invoice Inquiry:

  • This tool is located on Retail Link under Apps> Automated Supplier Invoice Inquiry.
  • Invoices that were accepted by Walmart Accounts Payable can be found here.
  • These will show 2-3 business days after the invoice was successfully processed.

Accounts Payable Inquiry System:

  • This tool is located on Retail Link under Apps> Automated Supplier Invoice Inquiry.
  • Much like the Automated Supplier Invoice Inquiry tool, invoices that were accepted by Walmart Accounts Payable can also be found here.
  • These will show 2-3 business days after the invoice was successfully processed.

Accounting Scorecard:

  • This tool is located on Retail Link under Apps> Accounting Scorecard.
  • Use “Data Type” of “EDI Performance” after your supplier number to view your company’s data.
  • This can be used to view invoices that received an 864 rejection or failed Wal-Mart A/P standards and are in manual processing (FALL TO PAPER).

Global Enterprise Mailbox (GEM)

If you have procedural questions regarding how to use the GEM application, please view the EDI support documentation “How To Use Global Enterprise Mailbox (GEM)”.

  • This support documentation is located on Retail Link under Apps> EDI-B2B> EDI Application Documentation.
  • The guide will cover all functionalities that GEM offers such as:
  • Mailbox Creation for new onboarding suppliers.
  • AS2 certificate exchange/update.
  • How to troubleshoot AS2 communication failure.
  • Updating the supplier AS2 profile.

Advance Shipment Notice (ASN) packaging and labeling questions

If you have questions regarding packaging and labeling for your shipments, please email your questions to [email protected].

EDI Mapping Questions or Concerns

  • All current EDI mapping guides are available on Retail Link under Apps> EDI-B2B > EDI Implementation Guides.
  • Major changes to EDI processes will be announced under “Letters & Announcements”.

Retail Link Access

Internal Users: The user needing access can go to http://rl.homeoffice.wal-mart.com/rl_security/rl_logon.aspx?ServerType=IIS2%26redir=%2Fhome%2F and click on ‘Create Account Now’ to request access to Retail Link.

External Company Setup: Companies needing Retail Link access can go to https://retaillink.wal-mart.com and click on ‘Create Account Now’. Users will need the company 6-digit vendor number to submit their own request.

External Users: The Site Administrator can submit the new user request by going to Apps > Suggest New User Account. Additional users can also submit their own request by going to https://retaillink.wal-mart.com and click on ‘Create Account Now’, users will need company 6-digit vendor number to submit their own request.

  • Site admins can approve pending requests by following this path: Retail Link > Tools (wrench icon) > User Suggestion Status.
  • GNFR users who already have a vendor number can submit for Retail Link access by selecting the following options during the request process:
  • Purpose of visit: “Register as an additional user under an existing supplier” > Select country you’re doing business with > Enter Supplier number > Complete the rest of the registration as required.
  • If you are a GNFR user, who does not have a supplier number provided to you by Walmart (or another supplier), please follow the steps to acquiring one from Walmart through the following link: https://corporate.walmart.com/suppliers/apply-to-be-a-supplier/service-non-resale.

**NOTE: You will NOT have immediate access to all applications. Please allow 24 hours for your access to activate*

If you need an EDI solution to ensure full compliance with Walmart and all your trading partners, 1 EDI Source can help find an EDI solution perfect for your unique business!

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