EDI PROSRV Product service message

A message providing the information and details to enable servicing and repair centres to report to manufacturers on repairs and other services carried out on products and appliances. The message provides details for claims under guaranty or contract to be reimbursed. The information transmitted gives details of the claimant, manufacturer and seller. It may give details of the purchaser of the product. It can identify the product and specify the date it was purchased and delivered, can specify the problem and describe the labour, parts used and costs incurred in the repair of the product. The message may also be used by the manufacturer or his agent to respond to the claimant.