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August 5, 2010

How to utilize EDI/HQ to your Advantage

Tired of not knowing if you are missing data? Ever logged onto your EDI system to find an error staring back at you that meant serious downtime has occurred in your EDI transmissions? Have you ever discovered that duplicate transactions were sent from a trading partner after they were already processing in your back-end system? Because EDI/HQ™ was designed to manage your EDI data by exception, you can conveniently be notified of issues using an alerting system that is so easy to setup.

Two of the ways that alerts can be delivered is via e-mail or text message.

This allows for the receiving of notifications within minutes of an occurrence. By receiving real-time alerts, you can work more efficiently and handle issues promptly. No more need for constant hands-on monitoring to uncover issues with your data.

Streamlining through the use of alerts can help maintain strong business continuity, especially when dealing with transactions that are time sensitive. EDI software should never become a black hole of data. We designed EDI/HQ™ around the user to make it their EDI headquarters.

EDI/HQ™ has a wide variety of alerts that can be customized to your needs.

You can use duplicate document checking alerts for when an envelope or a document transaction key has previously been imported. Be notified immediately when a new trading partner or new T-Set is automatically created from imported EDI.

If malformed EDI found in an imported file, the EDI contains invalid or matching delimiters, or there was no EDI found, there are alerts for that. You can also be signaled for issues that can arise when data is written out to files or is committed to ODBC tables. Much like the fully customizable dashboard feature in EDI/HQ™, alerts allow you to enable only the items for which you want to be notified, and the manner in which each notification will be delivered.

Another advantage of using these system alerts: you can target the alert to the right people or department for handling. The person who needs to know of the upcoming license expiration may not be the same if the alert concerns a duplicate transaction.

The employee handling inbound EDI and the issues that may be raised in alerts may not need to spend time worrying about the outbound processing and sending of EDI, if that is the assignment of someone else. If multiple people need to receive a particular type of alert, their information can be entered individually or –if your e-mail system supports it – a distribution list can be used to bring some organization to your setup and ensure continuity during times of employee time off or turnover.

EDI/HQ™ allows you the confidence of knowing your EDI system is running as intended – even when you are not in the office. Using EDI/HQ™ Alerts – just another functionality that makes EDI/HQ™ the most flexible, user friendly and practical EDI solution on the market today.