Case study reveals how INNOVA Disc Golf has saved more than $15,000 in just three months, which has more than paid for the IX B2B visibility tool, all while strengthening partner relationships.
INNOVA Disc Golf, the nation’s premier manufacturer of disc golf gear and recreational discs, sought out the cloud-based, B2B visibility tool to take control of their day to day B2B exchange activities in Spring 2016.
“We had no way of knowing if the data we were sending was good or bad, whether it was late, or why we were receiving chargebacks,” said Justin Alderman, EDI coordinator for INNOVA.
INNOVA understood that sending solid data to a major retailer was critical to their growth and needed a quick solution.
“We were very vulnerable and needed to find something that would give us visibility into our EDI data without having to implement a whole new, costly EDI translator.”
And that’s exactly what IX offers.
“IntelligentXchange is finding its niche in both mid-sized and large businesses feeling the impact from problems within their B2B supply chain, but don’t have the necessary visibility and insights to fix them,” said Michael Hurley, director of product management for IntelligentXchange.
“Replacing an existing EDI solution may be the best option; however IX provides a much quicker and easier solution to solve their immediate needs.”
Hurley adds, “As a cloud-based solution, IX is quick to implement and can clip onto any existing EDI translator providing instant visibility and results that can impact every department including customer service, accounting, compliance and fulfillment.”
Key stakeholders at INNOVA participated in a demo of IX that utilized their unique data and were astonished by what they found.
“During the demo, we finally realized why a major trading partner was not paying their handling fees,” said Alderman. “Actually, we were failing to include those handling fees in the correct line segment of our EDI data, so we hadn’t even bought it (IX) yet and we had already made a discovery that more than paid for it.”
They also found that a major retailer was taking a total deduction of 2 percent on every invoice being sent.
“We had no idea why they were taking the deduction, so we continued to write it off as a price of doing business. But, IX identified the problem and we were able to correct it, instantly putting lost money back into revenue.”
Beyond the $15,000-plus savings they’ve been able to identify, they’re also noticing a whole new level of respect from the individuals they work with everyday.
“They’re now quick to respond and work through any issues that IX finds…visibility has definitely handicapped us in the past,” said Alderman. “For example, IX found that one of our partners was having issues transmitting their advanced ship notices (ASN) correctly. We worked with them to fix the issue and we’re saving an additional $1,800 a month now.”
“And IX has definitely allowed us to get paid a lot faster. Before, we’d invoice one week after ship date, now we’re getting invoices out a day after shipment, which makes our partners happy and significantly improves cash flow,” added Alderman.
ABOUT INTELLIGENTXCHANGE (IX)
IntelligentXchange is powered by the experts at 1 EDI Source, Inc., a leading provider of EDI software, support and consulting services designed to help organizations transform business-to-business operations. For more than 25 years, companies ranging in size from startups to Fortune 500 corporations in various industries have come to rely on 1 EDI Source for innovative, easy-to-use software and cloud-based solutions to improve customer relationships and drive operational excellence.
ABOUT INNOVA DISC GOLF
INNOVA was formed in 1983 to meet the developing equipment needs of disc golfers. INNOVA president, Dave Dunipace, created the world’s first disc designed specifically for the sport of disc golf. That first disc, the Eagle, established INNOVA as the technological pacesetter in the game. More than 30 years later, INNOVA continues to be the most desired brand of disc golf discs and accessories throughout the world. To learn more, visit www.innovadiscs.com.