Holt Renfrew has completed a significant update/revision of its Vendor Reference Manual – Some key areas of interest are below:

• Holt Renfrew’s Label Compliance Program
• Updates to the Automatic Replenishment
• Compliance Program
• Introduction of the Nutrition Label
• Updates to Appointment Scheduling
• Updates to Store Addresses, Contact Numbers & Internet Links
• Updates to the Hanger Program
• Expanded Care Instructions Section

Pay special attention to the Label Compliance Program as this will impact chargebacks. This new chargeback policy will commence April 4th, 2010.

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