Originating Data Sources and Your Outbound EDI
A common challenge encountered in creating EDI documents is the need for multiple data sources to collect all the required information. Sometimes the information is found in multiple formats as well as multiple sources. Occasionally there is even the need to manually add information to documents during mapping.
Whenever a client or potential client asks how many data sources we can use to create a single EDI document, upon hearing that there is no limit, they enthusiastically want to hear more.
It is almost always the same when we inform them that EDI Complete can use multiple data sources.
Many clients are relieved that we can import a flat file (comma delimited, fixed length, xml, etc) and still pull extra data from databases or even update back to the database.
Bad EDI Data
In a perfect world, all the data that we send to our trading partners – and that which they send back to us – would be valid and error free. In reality, however, bad data is bound to happen at some point. The question isn’t really “will I ever see bad data?”, but rather, “when will I see bad data?” – and, more importantly, “once I have bad data, how do I handle it??”
You are sending invoices to your trading partner, and realize that one invoice has failed to transmit. Closer examination shows that an item on the invoice is missing a required item number. The invoice in question has the UPC code, but not the buyer’s item number as required.
What can you do when you have one piece of required information, but a related piece is not available on your outbound application data?
Text Alerts from EDI Complete
These days most of us are familiar with sending and receiving text messages on cell phones. But did you know that EDI Complete can send you text message alerts to your cell phone?
It can! For a very long time EDI Complete has been able to send e-mail messages – something very useful for anyone tasked with monitoring an EDI system. Well, you can also send messages to your cell phone in the same way. This ability is not new – it’s just a new way of using the tools EDI Complete already provides.
New Feature for EDI WebSource
EDI WebSource can now offer full shipping schedule management for your partners sending 830, 862, DELFOR or DELJIT schedule transactions.
Each week many customers struggle trying to make sense of these transactions by manually comparing to the last schedule, looking for changes or discrepancies. Now with our Schedule Management Module (SMM), EDI WebSource will do the work for you. This new module, only available on EDI WebSource, adds the following features:
- More efficient workflow, decreasing the time spent processing schedules
- Automatic tracking of the cumulative quantity shipped by item
- Alerting when the system cumulative quantities differ from your trading partner’s cumulative quantities
- Alerting when your trading partner changes the schedule for an item
- Automatic turn-around into the ship notice (856 or DESADV)
EDI System Monitoring
Customer service is well defined at 1 EDI Source Inc., and daily system checks are an excellent example of the kind of customer service that you, the customer, receive on a regular basis.
Going into a your individual EDI system and making sure that processes are running correctly, reports have been sent and received, and transactions have been made, is the best way to ensure you are getting the service you deserve, and the care that is needed for the most stable EDI environment.
Some systems are checked three times a day (or more), and with great detail, to ensure you that your entire EDI lifeline is cared for personally, and that any problems will be resolved before they become a liability to your production. Additionally, there are a number of alerts that will be set up to automatically notify your team of consultants of issues should there be the need.
For example, a server error occurred on one of our clients’ EDI system which involved the tasks not running as scheduled.
The EDI consultant checking the system logged on late on a Saturday night to do the normal nightly checks, and found the problem. He quickly called the 1 EDI Source consultant assigned to that particular client and relayed the problem to them. As it turned out, the problem had happened less than an hour before the discovery.
Because we focus on details and make sure to do a thorough and complete check, the problems were dealt with quickly and professionally. Unsent transactions, server errors, unresponsive programs, and server connection issues are attended to quickly and proficiently, and all because we really do care about you, the customer, and make sure that your EDI concerns are in good hands. The client didn’t have to get involved or worry about the problem.
It was fixed quickly and without consequence, and the customer enjoyed the luxury of knowing that we take great pride in our customer service, as well as always striving to fix any issues as soon as possible.
A reliable and first class approach is taken daily in our workplace. This mentality is applied with every customer, regardless of size or complexity, and can be counted on at 1 EDI Source Inc. Daily system checks are a superb example of why 1 EDI Source Inc. is the premier provider of EDI software, solutions, and of course service.
How to Create Multiple T-Set Types from One Inbound Document
The WebSource Turnaround function is unique to the industry and gives 1 EDI Source customers a decided advantage when dealing with their EDI, as it allows them to efficiently and accurately turn Inbound EDI data into Outbound with a minimal amount of data entry.
But it is more powerful than merely being able to turn a document into a single additional type of document. Here is an example: recently one of our very capable EDI WebSource Consultants worked with a customer who required more than the turnaround function in order to help keep their data flow moving efficiently. With a little imagination and innovation, we implemented a solution which was able to provide just what they needed.