EDI RPCALL Specification:
A message sent by a manufacturer or a call centre withinformation addressed to servicing and repair centres withdetails of appliances requiring repair or service. Theinformation provided by the manufacturer or a call centre mayinclude, details of the appliance, symptoms and faults, servicehistory and previous repairs, parts already replaced, locationwhere the appliance it is to be found as well as contactdetails.
Accredited Standards Committee X12. ASC X12 Standard [Table Data].
Data Interchange Standards Association, Inc., Falls Church, VA.