Gold Star Transportation, Inc., has been a leader in third-party logistics for more than 25 years. In 2011, the company sought to enhance its EDI workflow. In particular, Gold Star sought complete integration with its custom-built back-end business system. They contacted 1EDISource along the way.
As always, 1EDISource assigned an EDI Sales Advisor to the account and worked through the 1EDI Inquiry customer assessment process to understand Gold Star’s EDI needs and requirements and recommend solutions. Eventually, Gold Star purchased EDI/HQ™, our advanced EDI software. During implementation, issues arose that suggested a different course of action may be warranted. Our EDI Sales Advisor worked through alternatives and helped guide Gold Star to a new approach.
Today, Gold Star is a satisfied 1EDISource customer thanks, in part, to the power of the 1EDI Inquiry process, as well as the value of the dedicated EDI Sales Advisor along the way.
Here’s what Dustin Knoche, Gold Star’s National Sales Director, had to say about it recently:
"During our time of purchase, our EDI Sales Advisor knew and understood that we have a custom built system and that we were undertaking the task of reconfiguring the entire thing (17 years in the making and restructuring of it – a VERY large project). Our EDI Sales Advisor understood this while calling on me before the purchase and maintained exceptional communication with me … his follow-up and communication is/are extraordinary."
"We have hit many tough spots with this development along the way and may need to take another course of action. During one of his weekly follow-up calls with me, I explained this situation and the Advisor and he began providing me with possible solutions….. My confidence was restored that even though we may take a different course of action, we will still have the privilege of working with 1EDISource."
"Even though we have not even used your product yet, I KNOW because of the EDI Sales Advisor we made the right decision in working with 1EDISource. I wanted to let you know what a great experience we’ve had working with you and how excited we are to fully experience your product."
National Sales Director
Gold Star Transportation