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Exceeding Expectations - 99.99 Percent Uptime for 14 Months and Counting

Wednesday, November 09, 2011

Thanks to continuous improvements in our data hosting systems and infrastructure, 1 EDI Source Outsourcing and EDI WebSource clients have enjoyed 99.99% uptime since September, 2010. That’s more than a year of “four 9s”, which exceeds even our own published goal of 99.9% uptime (“three 9s”) excluding maintenance.
While this achievement clearly exceeds our expectations for regular service, it does demonstrate that hosted EDI and B2B solutions from 1 EDI Source include an unparalleled level of business continuity. We maintain the technical resources, technology, action plans and services to ensure our clients’ data and business operations are protected at all times. This includes:

- System redundancy including multiple active hosting facilities, internet connections, processing, power, and more.
- Physical security systems which include video surveillance, card access, cooling systems, fire suppression systems, and more.
- Data and system security by clustering our servers, firewalls, network, storage, and more, minimizing downtime even during maintenance.
- Regular data backup, including scheduled replication and backups to an offsite facility, and more.

Multiple improvements were made to our systems and infrastructure in 2009 and 2010 that helped us achieve our current 99.99% uptime level. We migrated to two new advanced datacenters, and brought both to active status at all times. This allows us to continually verify that the equipment is working and available when needed. We also upgraded to latest Windows Server and Microsoft SQL software versions and to newer hardware. We even added a generator to our corporate headquarters location to ensure our technical team can continue to provide a high level of service during an outage.
We recognize that failures can and do occur, and our current 99.99% uptime level is certainly beyond the norm. However, by continuing to invest in new and better resources and technology, a high level of business continuity is a regular feature of 1 EDI Source hosted solutions, including EDI Outsourcing and EDI WebSource.

Page Title: EDI Tips & News | 1 EDI Source, Inc. - Exceeding Expectations - 99.99 Percent Uptime for 14 Months and Counting