Wednesday, June 09, 2010
Have you ever logged into your EDI system to find an error staring back at you that meant serious downtime has just occurred in your EDI transmissions? Have you ever found out that duplicate transactions were sent from a trading partner after they were already processing in your back-end system? These are just a few of the things that you can be alerted to quickly - and with very little setup - in EDI/HQ™. EDI/HQ™ was designed to run behind the scenes and to manage your EDI data by exception. System Alerts in EDI/HQ™ allow you to have alerts sent to the appropriate people in your company in real time, enabling you to take care of issues and errors in the quickest manner possible. These system alerts can be received via e-mail, cell phone text message, or delivered to EDI/HQ™’s dashboard for viewing. There are a wide variety of alerts that can be customized to your liking, including duplicate document checking, job or process failure, ODBC errors, e-mail connection issues and man
An additional advantage of using these system alerts is that less manual intervention is needed. Having someone spend time doing numerous checks to the system is not needed when these alerts are active. Much like the fully customizable dashboard feature in EDI/HQ™, these system alerts allow you to enable exactly those for which you want to be notified, and the manner in which the notification will be sent and received. This allows you the confidence of knowing your EDI system is running as intended, even when you are not in the office. EDI/HQ™ System Alerts is just another function that makes EDI/HQ™ the most flexible, user friendly and practical EDI solution on the market today.