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Amazon.com Vendor Newsletter

Friday, April 23, 2010

Welcome to the April 2010 edition of the Amazon.com US Vendor Newsletter. This newsletter has been tailored to include information that pertains to you specifically. Please review the topics below to ensure you are aware of policies and changes that affect you and circulate within your organization as appropriate:

Coming Soon - Invoice State on Vendor Central:

In our continuing effort to make self-service tools available on Vendor Central, we are currently developing an online application that will provide vendors a consolidated view of their invoices and payments. The Invoice State application is designed to link to other Amazon applications like Invoice Management, Proof of Delivery/Ownership Transfer and Remittance . The application will also provide detailed information on any additional action needed to enable Amazon process the invoice in a timely manner.

Benefits include:

- Offers detailed information on current status of invoice and payments.
- More timely communication of any issues related to vendor invoices.
- Can be used by vendor as a single point of resolution for any invoice-related issues as it seamlessly links to existing - Amazon AP applications on Vendor Central-Invoice Management, Proof of Delivery/Ownership Transfer and Remittance.
- Robust search capabilities by invoice date, invoice creation date or invoice status.
- Ability to view invoice and payment history.
- This functionality will launch in the second quarter of 2010. Prior to launch, Amazon will send an e-mail to your Accounts Receivable contact and Vendor Central Administrator with instructions on enabling access to the new application. Instructions on how to use this application will also be available on Vendor Central.

Fee Schedule Updated:

The Chargeback Fee Schedule has been updated and is available in the "Operations" section of the Resource Center within Vendor Central, Amazon's vendor extranet. Please review this document and ensure that your company's contacts are current (via the "Settings" tab) so that chargeback notices are emailed to the appropriate contacts within your organization.

Amazon Retail Analytics (ARA) Basic Enhancements:

This month, we want to highlight two new feature additions to the ARA Basic reporting suite. ARA Basic now has a new report menu structure aimed at providing you a more intuitive and simpler report navigation experience. This allows selection of your reports from the left navigation bar, and where applicable the available time periods are also made available as an option in the navigation bar itself. We have also launched the inline help feature for all the ARA Basic reports, to make it easier for you to quickly check the data-column definitions. You can access this feature by clicking on the '?' icon in the column label of any ARA Basic reports.

Vendor Feedback:

We recognize the important part you play in our business and we are working to identify ways to improve your experience conducting business with Amazon.com. We have been conducting Vendor Central User Surveys and tracking the questions you submitted through Vendor Central's "Contact Us" function to better understand your needs. The feedback we have received so far has been invaluable and we will continue to seek your input in identifying other areas of opportunity.
From your feedback we've become aware that your questions often are related to submitting Advanced Shipment Notices (ASNs) or Routing Requests. To make this task easier for you, we've created a new tool called the Shipment Manager. You will find this in the Orders section of Vendor Central.
We have also received feedback that you would like to be able to make changes to the ASNs that you have submitted. Unfortunately we do not currently have the ability to allow changes once the ASN is submitted. We are also unable to make changes to your ASNs on your behalf. Please take care to ensure that the information is correct before the ASN is submitted. We will continue to explore ways to make this process easier for you.
Thank you again for your feedback and your patience as we take steps to continuously improve our vendors' experience. Look for announcements about our progress in future newsletters!

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